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Frequently Asked Questions and Help Documents

Important Starting Notes:

  1. If there is already a version (including demos) of E&P TANK on your system, please uninstall the existing version first. For further information on uninstalling, refer to the Microsoft Windows Help on your system. Ensure the regional language settings are English (US or Canada) otherwise some features will not be accessible. 
  2. Add eptanks.com in your trusted domain in the security setups and your e-mail client.
  3. Allow IP Addresses 103.26.99.30 as trusted addresses in your network security.

The help documents can be downloaded from the links below:


What is E&P TANKS Version 3.0?

E&P TANKS Version 3.0 is a software program that predicts hydrocarbon emissions from production oil tanks. This version of E&P TANK is compatible with both 32-bit and 64-bit Windows 7 as well as Windows 2000/XP/Vista.

What are the system requirement of E&P TANKS v3.0?  

The system requirements for E&P TANKS v3.0 are:

Standalone PC Edition

  • 70 MB free hard disk space
  • Printer (optional)        
  • Microsoft Windows 7/XP/2000/Vista
  • Microsoft Excel (for option to export)

What do I need to install E&P TANKS v3.0 on a system?

You will require the following for installing E&P TANKS v3.0 on a system.

  • E&P Tanks v3.0 installer file (eptank.MSI)
  • The registration key provided to you.
  • Your unique e-mail ID that you used to create an account on eptanks.com.

[Note: For each user in your organization, you need to provide the above three individually.]

For further details, please refer to the E&P TANKS v 3.0 Installation Guide.

How can I install E&P TANKS v3.0 on my system?

To install E&P TANKS v3.0 on your system, follow the steps given below.

Step 1: Unzip and extract the file downloaded from eptanks.com and save it in a folder on your system. 

Step 2: Open the extracted folder and double click the eptank.MSI file to run the E&P Tanks v3.0 installation

Change the default E&P TANK v3.0 directory if desired.

After installation, the E&P TANK v3.0 program group will be created. The default installation directory is: C:\Program Files\API\ E&P Tanks V3.0.

For further details, please refer to the E&P TANKS v3.0 Installation Guide.

Are there any important points to be considered before installing E&P TANKS v3.0 on my system?

Yes. As mentioned in the notes above, you need to take into consideration the following very important points before installing E&P TANKS Version 3.0 on your system.

  1. If there is already a version (including demos) of E&P TANK on your system, please uninstall the existing version first. For further information on uninstalling, refer to the Microsoft Windows Help system on your system.  Ensure the regional language settings are English (US or Canada) otherwise some features will not be accessible. 
  2. Add eptanks.com to your trusted domain list in the security setups and your e-mail client.
  3. Allow IP Addresses 103.26.99.30 as trusted addresses in your network security.

On how many machine can I install E&P TANKS v3.0?

You can install E&P TANKS v3.0 on as many machine as you have purchased the licenses for.

For example, if you have purchased 10 licenses, you can install E&P TANKS v3.0 on 10 different standalone systems in your organization.

However, you will require the following for installing E&P TANKS v3.0 on a system.

  • E&P TANKS v3.0 installer file. (eptank.MSI)
  • The registration key provided to you.
  • Unique e-mail ID for each system.

Are there any Help Documents available to help me understand the installation and functioning of E&P TANKS v3.0 in detail? 

Yes. The two important Help Documents are listed below. You can click and download them for your reference.

  1. E&P TANKS v3.0 Installation Guide.
  2. E&P TANKS  v3.0 User Manual.

How can I buy E&P TANKS v3.0?

You can buy E&P TANKS v3.0 from eptanks.com in the following three modes.

Mode 1: Order, Pay and Download online from eptanks.com

Register > Select your Qty-Price option > Place order > Pay online using credit card on 2Checkout > Download

Mode 2: Order online, Pay by bank transfer and Download online from eptanks.com.

Register > Select your Qty-Price option > Place order > Make a wire transfer > Download

Mode 3: Order offline through enquiry form, Pay by bank transfer and Download online from eptanks.com

Send us an enquiry > We will get in touch with you > We will register you as a customer> We will place an order on eptanks.com > You can pay online or make a bank transfer payment > Login at eptanks.com > Download

Is it mandatory to register on eptanks.com to be able to buy E&P TANKS v3.0?

Yes. Registration is required in order to buy and download E&P TANKS v3.0 from www.eptanks.com. 

There are three different categories of buyers and customer discounts. When you register your activities are tracked as per your customer group.

Can everyone order, pay and download E&P TANKS v3.0 online?

No. Not everyone can order, pay and download E&P TANKS v3.0 online.

In case you belong to any one of the customer categories listed below, you first need to send us a request for registration or an enquiry of purchase through the Contact Us page of our website. After getting registered, you can proceed to buy E&P TANKS v3.0 online.

  • US Govt. Organizations (Federal, State and Local)
  • Old version users of E&P Tanks v3.0

How many customer categories are there?

We have divided our customers in the following categories:

  • API Members
  • US Govt. Organizations (Federal, State and Local)
  • Non-Members (Customers who do not fall under above two categories.)

Who are API Members and what are their benefits?

API Members are the organizations that are already registered as members in the API Database.

API Members get a special discount of 30% over and above the original price of the API products.

Please see the Price List for details.

Are US Govt. Organizations entitled to the same benefits?

Yes. US Govt. Organizations (Federal, State and Local) are also offered a special discount of 30% over and above the normal price of the API products.

Please see the Price List for details.

Is there a discount available for old version users of E&P TANKS?

Yes. Old version users of E&P TANKS can avail 30% discount on Original product price for the number of licenses they procured from API in the last calendar year, i.e., on or after 1 January 2013.

Please see the Price List for details.

How do I select my Qty-price band on the Product page?

The Product page displays the Qty-Price band applicable to your customer category based on your registration on eptanks.com.

You can either enter the quantity in the Input box below the table or you can click and select your band and then enter the quantity. Based on your quantity input, your total shall be computed and displayed above the table.

Once you finalize your selection, please proceed to Add to cart. 

Can I change my product quantity and the Price Band option in the Shopping Cart?

Yes. You can change the product quantity in the Shopping Cart.

The quantity displayed in the Shopping Cart is as per the option (Price Band) selected on the Product page. You are required to click the refresh/update button after you change the quantity and the new pricing and the total is recomputed. If the quantity chosen lies in a different Price Band (as per your applicable price list) your option value displayed below product title will also change. 

If you want to see the Price Band options in detail before making the quantity changes, remove/delete the item from the Shopping Cart. After removal of shopping cart a blank Shopping Cart will appear with a Continue button, click Continue and you will be redirected to the Product page.

Are my past purchases included when applying quantity based discount?

No. Past purchases are not counted for discount. You are allowed to add only one shopping cart at a time on this site and the quantity based discount is applicable to that shopping cart. Every purchase cycle on this site is independent of the earlier purchases. 

What payment gateway is used for online payment ?

We use 2checkout for online payments which offers all popular credit and debit card options for payment.

Why does not my Checkout page show 2Checkout Payment Gateway option?

2Checkout option is available only for value less than or equal to US $ 10,000. This is as per the local regulation on limit of one transaction through the 2Checkout gateway.

What payment methods does 2Checkout offer?

2Checkout offers 8 payment methods:

  • Visa
  • MasterCard
  • Discover
  • American Express
  • Diners
  • JCB
  • PIN debit cards with the Visa or MasterCard logo
  • Debit cards with the Visa or MasterCard logo PayPal

(Reference : https://www.2checkout.com/faq)

How is my Order processed if I choose Bank Transfer as the mode of payment?

If you choose Bank Transfer as the mode of payment, your order will be received by us under ‘Pending for completion’ status and an e-mail with the bank transfer instructions will be sent to you. Using these instructions, you can make a wire transfer to us. Do remember to send us your wire-transfer details quoting your Order number and the Payment Transactions number. These details will help us expedite the completion of your order. You can e-mail the required details at sales@eptanks.com.

Bank transfer orders are processed as ‘Complete’ once the payment is received in our valid account. Thereafter, a confirmation e-mail is sent with the download instructions for E&P TANKS v3.0. You will be able to download the software online and use it.

Can I purchase the E&P Tanks v3 software through check payment instead of credit/debit card or wire/bank transfer?

The website www.eptanks.com is maintained by BSB Edge Private Limited., the distributors for the E&P TANKS v3.0 software. Since our entity is based in India, a check payment will be very expensive. You will incur postage or courier charges in sending a check and it will take a long time (about a month) to clear the check on our side through formal and authorized banking system. And, even if we enable a download for you on the receipt of the check (without waiting for the check clearance), it will take a minimum of four days to a week to receive the check.

Therefore, for easier and faster purchase, we recommend customers to buy using a credit/debit card. However, the customers who cannot buy through credit/debit cards, can make payment via bank/wire transfer. Bank/wire transfer is much like writing a check and is primarily aimed at ease of buying, better security and license management for the product.

How can I download the E&P TANKS v3.0 installer files?

You can download your E&P TANKS v3.0, software files after your order has been successfully completed and payment received.

To download E&P TANKS v3.0 login to your account on eptanks.com and go to My Accounts page. Under My Orders, you will see your download file. It is a .zip file that contains your E&P TANKS installer and the Instruction guide as well as the User Manual.

As soon as you download, your verification key is e-mailed to your registered e-mail ID. You can use the key to install the E&P TANKS v3.0 software.

Why should I pay to BSB Edge Private Limited?

BSB Edge is the sole distributor of the software E&P TANKS v3.0 on behalf of API.

Whom should I contact for further help?

For any help on buying E&P TANKS v3.0 from www.eptanks.com, write to us at: sales@eptanks.com

For any help on working of E&P TANKS v3.0 software, please contact us at: support@eptanks.com